Shipping & Delivery

Shipping and Delivery

Shipping Time and Rules:

  • Order Processing: Orders are typically processed within 48 hours.
  • Delivery Times: For orders within the mentioned regions, please allow approximately 3-5 business days for delivery. Delivery times may vary depending on location and shipping method selected during checkout. Shipment times for each product vary depending on availability.
  • International Shipping and Import Tax: For customers outside the specified regions, please be aware that your order may be subject to import taxes, customs duties, and fees levied by your country. These charges are not included in the item price or shipping cost. BlinkTech Inc. is not responsible for these additional charges; they are the responsibility of the customer.
  • PO boxes or APO/FPO: The ability to ship to PO boxes or an APO/FPO address depends on the item's weight. If an item weighs more than 9 pounds, we won’t be able to ship to these addresses because of our current courier agreements.

 

Return Policy

  • 30-days Free Return: We offer a hassle-free 30-day return policy. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving your order. To be eligible for a return, the item(s) must be in like new condition, in the original packaging with all accessories, and in the same condition as received.
  • How to Initiate a Return: To initiate a return, please contact our customer support at [support@blinktech.us] within 30 days of receiving your order. Our support team will provide you with return instructions, including the return shipping address.
  • Return Shipping Costs: For orders within the specified regions (US, UK, and Europe), we offer free return shipping. For customers outside these regions, return shipping costs are the responsibility of the customer.
  • Refund Process: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 3-7 business days.

Policy Changes:

XbotGo reserves the right to modify or amend this shipping and return policy at any time. Any changes will be communicated through our website.

 

Contact Information:

If you have any questions or concerns regarding our shipping and return policy, please contact our customer support team at [support@blinktech.us].

 

XbotGo assumes no responsibility for delayed or rejected orders due to the following reasons:

  1. Remote Districts: Deliveries to remote districts may experience longer shipping times. Additional charges may apply.
  2. Customs and Import Fees: For international shipments, customers are responsible for any customs and import fees that may apply. These fees are not included in the shipping cost.
  3. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
  4. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
  5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
  6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
  7. The consignee address is a school, unit, or residential community where the courier has no access.

 

FAQ

What sports can XbotGo gimbal support?

Currently, XbotGo supports 10 sports types:
1. Soccer
2. Football
3. Basketball
4. Power Soccer
5. Lacrosse
6. Ice Hockey
7. Tennis
8. Handball
9. Pickleball
10. Broomball

It also features a FollowMe Mode for tracking individual movement and activities. More features will be added in future updates.
How to set up XbotGo gimbal?

1. Mount your iPhone or Android device on the XbotGo gimbal.
2. Place the gimbal on a tripod along the sideline of the sports field.
3. Open the XbotGo App and connect it to the gimbal.
4. Press the recording button and let the system do the rest.

The XbotGo system will automatically:
- Track players
- Follow the game action
- Record the game
- Live stream (if enabled)

Note: For optimal tracking performance, we recommend placing the gimbal near the center line of the field.
Can XbotGo gimbal be used as a handheld stabilizer?

Yes, the XbotGo gimbal can also function as a regular handheld stabilizer for everyday use.
How does cloud storage work?

Each user receives 20GB of free cloud storage with no monthly fees.
How to choose the sports mode and set up

For capturing sports action on smaller fields, like a basketball court or a 5v5 soccer pitch, our portable XbotGo Gimbal T1 Tripod, standing around 4 feet tall, is a perfect choice. It’s easy to fold and unfold, offering quick setup and convenience.

For larger fields, such as 9v9 or 11v11 soccer games, we recommend our 13-foot T4 tripod. It provides enhanced tracking performance and a wider view, ensuring optimal coverage.

Both tripods deliver a great experience. Alternatively, you can use any third-party tripod with a 1/4” screw mount, as it’s compatible with the XbotGo gimbal.
Does the gimbal support a frame rate of 60fps?

Currently, both iOS and Android versions support up to 30fps.